Refund Policy
Last updated 3 November 2026
Every Delta42 purchase is covered by a 30-day money-back guarantee. If you want your money back within 30 days of the charge, you get it back. You do not have to give a reason.
To request a refund: email [email protected], or open a ticket with Explodely, the retailer and merchant of record for Delta42 purchases, at https://help.explodely.com/support/tickets/new. Tell us the email address you used at checkout and which charge you want refunded. We answer within one business day, and we handle billing and refund requests first.
Who you actually bought from
Explodely is the retailer and merchant of record for every Delta42 purchase. Explodely takes the payment, issues your receipt and processes refunds, and your statement will show the charge under Explodely rather than under Delta42. You can raise a refund with us or with Explodely — either route works, and we talk to each other.
What is covered
- Your Delta42 account — the first purchase.
- Every optional upgrade offered after it, including an upgrade you bought at a reduced price after first declining it.
Each charge is refundable separately. If you bought an account and one or more upgrades, you can ask for a refund on any single one of them and keep the rest, or ask for all of them back.
How the refund is paid
Refunds are processed by Explodely and go back to the original payment method you used. Once the refund is issued, your bank or card issuer normally takes 5 to 10 business days to post it to your account — that part is on their side, not ours.
Nothing renews
A Delta42 account is a one-time charge and every upgrade is a one-time charge. There is no subscription to cancel and nothing will bill you again, so you do not need a refund to stop a future payment.
What happens to your access
If we refund your account purchase, your access to the members area ends with it. If we refund an upgrade only, your original account access is unaffected.
After 30 days
The guarantee runs for 30 days from the date of the charge. If you are outside that window, write to us anyway at [email protected] and tell us what happened — we would rather hear from you than not.
A note on chargebacks
If something is wrong, asking us or Explodely is faster than asking your bank: a refund can be issued within a day or two, while a bank dispute takes weeks. Please give us the chance first.
Results are not part of the guarantee
The guarantee is a refund of what you paid. It is not a guarantee of results or income. We do not promise that you will earn anything — see the Earnings Disclaimer.
Contact
[email protected] — answered within one business day. Or Explodely: https://help.explodely.com/support/tickets/new.